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About Us

The Journey of Innovations and Customer Centric Solutions

PREVIOUSLY

Senior VP & Head Customer Service & Retention - Max Life Insurance
Head Quality, Service Excellence & Innovation - Max Life Insurance
Head Cross Sell - Max Life Insurance
Fraud Risk - Citibank
Debt Recovery & Field Verification - HDFC Bank
Credit Underwriting - ABN Amro Bank

Tarun Bahri

Founder & CEO

In his illustrious career spanning over 27 years, Mr. Tarun Bahri, the founder of Quick Wins Consultancy Services, discerned a fundamental truth: that within the intricate fabric of business, simplicity often holds the key to resolution. He astutely observed that while complexities may abound, solutions to many issues are often straightforward. This realization, coupled with the principle that 80% of problems can be resolved by targeting just 20% of causes, became a cornerstone of his professional ethos.
In navigating the dynamic landscape of business, Mr. Bahri recognized the paramount importance of swift and effective problem-solving. He consistently applied this principle across various domains, deploying strategic targeting to yield remarkable achievements throughout his career. From streamlining operations to enhancing customer experiences, Mr. Bahri’s approach exemplified a commitment to simplicity and efficacy in problem resolution, distinguishing him as a leader in the realms of Customer experience, Business Transformation, Cross-sell and Customer retention.
A glimpse into his strategic implementation of this approach across diverse business domains is enough to demonstrate how Mr. Tarun Bahri’s meticulously targeted initiatives resulted in quick wins in various realms of his work.

The Growth Architect of Impactful Business Transformations

Highlights of Mr. Bahri's business transformation journey: boosted persistency rates, lowered costs, increased revenues, and enhanced customer experience—a definitive path to sustained business success.

Elevating Persistency & Renewal Rates

Boosted persistency from 67% to 85% in Max Life’s Persistency and Renewal Function.

Elevated Surrender Retention

Established a surrender retention process, resulting in savings wort Rs. 5000 Cr.

Cross-Sell Channel Innovation to Drive Revenue

Ideated and nurtured cross-channel revenue engine that started generating Rs. 50 Cr. revenue by the third year of its launch 

Business Transformation through Digitization

Championed a transformation journey that digitized and optimized business vertical, leading to a remarkable 500% productivity boost and Rs.10 Cr. p.a. cost savings

Enhanced Customer Experience

Successfully reduced Grievance Incidence rate by more than 50% as GRO at Max Life propelling it to No.2 ranking within the industry.

Revolutionizing Customer Service

Introduced complete digital transformation with 85%of transaction serviced digitally reducing service cost by 40%. This was achieved by leveraging a robust CRM system alongside advanced solutions like voice bots, chatbots, and email bots.

What we offer

  • Persistency and surrender retention enhancement advisory service: Build strategies to keep your customers engaged and policies active
  • Revenue Generation strategies: Unlock new income streams through strategic cross-selling and upselling
  • Process Improvement Operational Consultancy: Identify and eliminate inefficiencies to streamline operations and boost productivity.
  • Customer Experience Optimization: Enhance customer touchpoints to increase satisfaction and loyalty.
  • Innovation & Growth Strategies: Develop creative solutions to drive revenue, reduce costs, and gain a competitive edge.
  • Change Management roadmap: Guide your team through the adoption of new processes and technologies.
  • Financial & Management Consulting: Optimize your finances and operations for growth and profitability.
  • Project Management Consulting: Ensure your projects are delivered on time, on budget, and with clear objectives.
  • Tax Advisory: Help navigate complex tax regulations to minimize your burden and maximize savings

Our Approach

  • We take a collaborative approach, working closely with your team to identify areas for improvement and develop customized solutions.
  • Data-driven insights guide our recommendations, ensuring they are targeted and impactful.
  • We focus on delivering quick wins that provide early value and build confidence in the process.
  • Our goal is to not only solve immediate challenges but also equip your team with the tools and knowledge to achieve sustainable improvement.